Piccolini stands behind its products takes great pride in the products we offer our customers. We hope that you and your little ones adore your Piccolini purchase.
But, if you are not completely satisfied for any reason, We will be glad to make an exchange or issue a refund in the original form of payment as long as returns are received within 30 days of the date on your receipt (less shipping and freight charges).
We accept only non-sale and non-special order merchandise with the original receipt or packing slip and a return authorization number (please call us to obtain an RA number). Returns will not be accepted without the receipt and an RA number. Piccolini does not accept returns of sale, special order, furniture, toilet-training or opened bedding products. The item must be in new, unused condition with original tags and in its original packaging. Please note: A 20% restocking fee will be applied against all non-special order gear merchandise as well as to any items returned without the box/original packaging in tact. Ship prepaid and insured back to us after getting your Return Authorization. Piccolini cannot be responsible for lost or misdirected returns so make sure you insure your package for the full value amount.
Gifts are returnable for an exchange or store credit with a gift receipt. Non-sale and non-special order merchandise returned without a receipt or packing slip or more than 30 days after the date of purchase and gift merchandise unaccompanied by a gift receipt will be exchanged at the lowest selling price for store merchandise or credit only.
All sale and special order purchases are final and as such, no refunds or credits are available for their return absent damage sustained during shipping. Similarly, order cancellations for special order items must be recieved within 48 hours of the original purchase date to cancel special orders.
Once a return or exchange is received by Piccolini, it will be processed within 2 business days. Returns will be tendered in the same form of payment in which the item was purchased. Exchanges for store merchandise incur additional shipping costs. Please note that a 20% restocking fee will be applied against all non-special order furniture.
All returns may be made via mail or in our stores, whichever is most convenient for you. Additional shipping charges apply to mail-in exchanges.
To make a return or exchange, simply return the merchandise with a the RA number written on the copy of your packing slip or receipt (please keep a copy for yourself). If you no longer have your packing slip or receipt, please let our Customer Service Department know when you call to obtain your RA number. Customer Service can be reached at 1-877-294-7079 between 10 a.m. to 6 p.m. EST weekdays. When you email or call, to expedite assistance, please have the following handy: your name, order number (if available), shipping address, telephone number and merchandise being returned.
Once you have obtained your RA number, please send all returns to the following:
Piccolini
Attn: Returns
932 W. Lancaster Ave.
Bryn Mawr, PA 19010
DAMAGED/LOST SHIPMENTS: We hate to think that it happens -- but sometimes it does. If you are in receipt of a damaged shipment or your shipment never arrived, please call Piccolini immediately at customer_service@piccolinionline.com or toll-free at 877.294.7079 and we will process a claim and/or replacement. FedEx and UPS sometimes require an inspection of the damage, so please keep all packing materials and the damaged goods until further notice.
You MUST inform Piccolini of damaged package claim within 7 days of delivery of all damaged goods, or in the case of a lost package, within 7 days of the expected delivery date of the package as noted in the tracking information provided by Piccolni. Please inspect all deliveries thoroughly upon arrival and prior to signing for delivery of any shipment (including a UPS regular shipment signature or Freight Bill of Lading). Continue to track the progress of the shipment of your package to ensure that you meet this required timeline or a claim cannot be processed on your behalf.
For damaged and lost shipments, FedEx and UPS sometimes require an investigation into the damage or the whereabouts of a lost package. Replacement items will be sent upon completion of the claims process when warranted. Please note that this process can take up to 2 weeks to complete.
And if you have any questions about your purchase or a return, please give us a call at 1-877-294-7079.
